GENERAL

HOW TO BECOME A MEMBER?

HOW DO I PAY FOR AN ORDER?

HOW SECURE ARE CREDIT CARD AND PAYMENT INFO?

SHIPPING

CAN I PICK UP MY ORDER?

CAN MY ITEM BE DELIVERED TO A PO BOX?

WHEN WILL MY ORDER BE DISPATCHED?

HOW LONG DOES DELIVERY TAKE AFTER DISPATCH?

HOW MUCH IS A DELIVERY CHARGE?

DO I NEED TO BE AT HOME TO RECEIVE MY DELIVERY?

HOW DO I TRACK THE PROGRESS OF MY DELIVERY?

RETURNS

CAN I CANCEL MY ORDER?

WHAT IS THE RETURN NOTICE PERIOD?

HOW DO I RETURN MY PURCHASE?

HOW LONG DOES IT TAKE TO GET A REFUND?

DO I NEED TO PAY THE SHIPPING CHARGES IN CASE OF RETURNS?

I DON'T HAVE THE ORIGINAL PACKAGING TO RETURN THE ITEM?

CANDLES

IS FANSEE CANDLES ARE SAFE TO USE?

HOW ABOUT THE WICK AND JAR USE IN FANSEE CANDLES?

IS FANSEE SOY WAX SCENTED WITH FRAGRANCE OILS?

HOW LONG SHALL I KEEP A CANDLE BURNING EACH TIME?

DO I NEED TO TRIM THE WICK?

WHAT CAN I DO IF THE FLAME BECOMES TOO HIGH OR FLICKERS REPEATEDLY?

WHAT CAN I DO IF THE FLAME BECOMES TOO WEAK?

DO THE SCENTS WEAKEN OVER TIME?

DOES THE COLOUR CHANGE OVER TIME?

WHERE SHALL I STORE THE CANDLE?

CAN I REFRIGERATE A CANDLE?