Fansee Australia – Age Verification Policy

🔞 Fansee Australia – Age Verification Policy

Effective Date: 01/09/2024
Last Reviewed: 10/04/2025

1. Purpose

This policy outlines the procedures and responsibilities for verifying the age of customers purchasing controlled items—such as knife sets—sold by Fansee Australia. This ensures compliance with applicable Australian laws governing the sale of age-restricted products.

2. Scope

This policy applies to all orders placed through our online store that include items classified as controlled or age-restricted, including but not limited to kitchen knife sets.

3. Legal Basis

Under Australian law, individuals must be 18 years or older to purchase certain controlled items. Fansee Australia takes reasonable steps to confirm the purchaser’s eligibility at the time of sale and/or delivery.

4. Age Verification Procedure

4.1 Online Verification at Checkout

  • Fansee Australia uses the Age Verification app integrated with our online store.
  • Customers are required to enter their date of birth before completing checkout.
  • The date of birth is:
    • Collected securely
    • Logged with the specific order
    • Visible in the order’s administrative details for auditing purposes

4.2 Supplementary ID Check (When Required)

In certain cases, such as:

  • Inconsistencies in the order
  • Orders flagged by our fulfillment team
  • Delivery to restricted postal regions

Customers may be contacted via email and/or SMS to provide a valid government-issued photo ID showing their date of birth.

4.3 Proof of Identity on Delivery

For added compliance, certain high-risk items or areas may require Australia Post’s Proof of Identity (POI) Delivery service, where:

  • A valid ID must be shown upon delivery
  • The parcel is not delivered unless the recipient is 18+
  • A delivery record is maintained by the courier

5. Data Privacy

All personal data collected during the age verification process is handled in accordance with:

Date of birth and identity documentation (if submitted) are stored securely and only accessed for verification or legal compliance purposes.

6. Refusal of Service

Fansee Australia reserves the right to:

  • Cancel and refund any order where age verification is not completed or is falsified
  • Deny delivery if the recipient fails to produce valid ID when required

7. Responsibility

All staff involved in customer service, order fulfillment, or compliance are responsible for upholding this policy and reporting any suspicious or non-compliant transactions.

8. Review

This policy is reviewed bi-annually or upon changes in relevant legislation.

📞 Contact

If you have questions about this policy, please contact:
Email: care@fansee.com.au