At Fansee our objective is to make sure there is comprehensive satisfaction with our products. Should you wish to return your purchase, please follow the relevant information.




We are happy to replace goods that arrive faulty or damaged in accordance with our terms and conditions.
You must notify our Customer Service team within 7 days of receipt of the goods and arrangements will be made for their return in line with our terms and conditions.




Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund.




At we try to include all relevant information such as product detail, product description, images and videos to help our customer make the right purchase decision online. If you think the product doesn’t meet your expectations after it arrives, please return the product to us in its original condition including the original packaging and we will refund the cost of the product within 30 days.


The exception applies to all curtains order. As all curtains are custom-made/ made-to-order, we will not accept the change of mind. You are responsible for the accuracy of your measurements. Fansee Australia does not accept any responsibility for Your own measurements.


Reproduction of colours on our website is as accurate as photographic processes allow; however, the precise colours of our Products may vary. You are only entitled to a replacement when the variation between the online representation and the Curtains is significant.

For all other issues or concerns with your purchased goods, please send your questions or concerns to


To return your purchases mail to:


 33 Bassett Ave,
Wyndham Vale