At Fansee, our objective is to ensure comprehensive satisfaction with our products. If you wish to return your purchase, please follow the relevant information.

FAULTY GOODS

All returned items will be tested upon receipt. If the product is found to be in working order, the customer will be responsible for both the return shipping costs and a potential restocking fee.

The faulty return is accepted based on documents such as photos or videos of the fault. The return will be treated as a change of mind if no fault is found upon inspection.

BROKEN GOODS

Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund.

CHANGE OF MIND 

At Fansee.com.au, we try to include all relevant information, such as product details, product descriptions, images, and videos, to help our customers make the right purchase decision online. If you think the product doesn’t meet your expectations after it arrives, please return it to us unused and in its original condition and packaging. We will refund the cost of the product within 30 days. 

Return shipping costs for a change of mind are the customer's responsibility unless otherwise stated.

The exception applies to all curtains orders. As all curtains are custom-made/ made-to-order, we will not accept a change of mind. You are responsible for the accuracy of your measurements. Fansee Australia does not accept any responsibility for your own measurements.

Reproduction of colours on our website is as accurate as photographic processes allow; however, the precise colours of our Products may vary. You are only entitled to a replacement when the variation between the online representation and the Curtains is significant.

If you have changed your mind about a purchase, please contact our customer service team before returning the item. Our team will assess your request and provide the appropriate return address.

Please note that all returns must be approved by our team before being sent back. Returns received without prior approval may not be eligible for a refund.