At Fansee our objective is to make sure there is comprehensive satisfaction with our products. Should you wish to return your purchase, please follow the relevant information.

FAULTY GOODS

All returned items will be tested upon receipt. If the product is found to be in working order, the customer will be responsible for both the return shipping costs and a potential restocking fee.

The faulty return is accepted based on documents such as photos or videos of the fault. If no fault is found upon inspection, the return will be treated as a change of mind.

BROKEN GOODS

Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund.

CHANGE OF MIND 

At Fansee.com.au we try to include all relevant information such as product detail, product description, images and videos to help our customer make the right purchase decision online. If you think the product doesn’t meet your expectations after it arrives, please return the product to us in its original condition including the original packaging and we will refund the cost of the product within 30 days.

The exception applies to all curtains order. As all curtains are custom-made/ made-to-order, we will not accept the change of mind. You are responsible for the accuracy of your measurements. Fansee Australia does not accept any responsibility for Your own measurements.

Reproduction of colours on our website is as accurate as photographic processes allow; however, the precise colours of our Products may vary. You are only entitled to a replacement when the variation between the online representation and the Curtains is significant.