Fansee Australia FAQs | Shipping, Returns, Orders & Product Information
Do You Offer Free Shipping Across Australia?
Yes, Fansee Australia proudly offers free shipping on most orders Australia-wide, making it easier to shop for framed wall art, home decor, kitchenware, dining sets, and statement décor pieces without additional delivery costs.
Do You Deliver to Regional and Remote Areas of Australia?
Yes, we offer free shipping to many regional and remote areas across Australia for added convenience. Delivery times may vary slightly depending on location, but we are committed to making quality home décor and lifestyle products accessible to customers Australia-wide.
How Long Does Delivery Take in Australia?
Delivery typically takes between 5–12 business days depending on your location. Metro areas often receive orders sooner, while regional and remote locations may require additional transit time.
How Can I Track My Order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link so you can monitor your parcel's progress.
Why Is My Order Arriving in Multiple Parcels?
Some products may be shipped from different warehouses or suppliers. If your order contains multiple items, they may arrive separately at different times.
What Happens If My Order Is Delayed?
While most orders arrive within the estimated delivery timeframe, delays can occasionally occur due to courier networks, weather conditions, or peak seasonal demand. If your order is significantly delayed, please contact our support team for assistance.
Can I Return an Item If I Change My Mind?
Yes, we offer a 30-day return policy for change-of-mind purchases. Returned items must be unused, in their original packaging, and in resalable condition. Approved returns are issued as store credit.
Do You Offer Refunds or Store Credit?
For change-of-mind returns, we provide store credit only. If an item is faulty, damaged, or significantly different from its description, remedies are available in accordance with Australian Consumer Law.
Who Pays for Return Shipping?
Return shipping costs are the customer's responsibility unless the item is faulty, damaged, or supplied incorrectly.
Do I Need Approval Before Returning an Item?
Yes. All returns must be approved by our customer service team before being sent back. Returns sent without prior approval may not be accepted or processed.
What Happens If I Return an Item Without Approval?
Unauthorised returns may be refused or returned to the sender. Please contact our support team first to obtain return instructions and approval.
Can I Return a Handmade Painting If It Doesn't Suit My Room?
Returns based on styling preferences, colour matching, or suitability for your décor are considered change-of-mind returns and are subject to our standard return policy.
Why Does My Handmade Painting Look Slightly Different From the Product Photo?
Many of our paintings are individually hand-painted or hand-finished. Slight variations in texture, brush strokes, and colour tones are normal and make each artwork unique.
Are Variations in Handmade Artwork Considered Defects?
No. Small differences in texture, brushwork, and artistic finishing are part of the handmade process and are not considered faults or manufacturing defects.
Can I Return a Custom-Made Curtain If I Change My Mind?
No. Custom-made curtains are manufactured specifically to your measurements and specifications and are therefore not eligible for change-of-mind returns.
What Happens If I Enter Incorrect Measurements for My Curtains?
Customers are responsible for ensuring measurements are accurate before ordering. We recommend carefully reviewing all measurements prior to checkout.
How Long Does Delivery Take for Custom-Made Curtains?
Custom-made curtains generally require 2–4 weeks for production and delivery. Production begins after your order has been confirmed and payment received.
Do You Offer Afterpay?
Yes. We offer Afterpay, allowing you to split your purchase into interest-free instalments while receiving your order immediately.
Do You Offer ZIP?
Yes. ZIP is available at checkout, providing flexible payment options including instalments and pay-later services.
Why Was My Payment Declined?
Payments may be declined due to insufficient funds, incorrect card information, bank security restrictions, or fraud-prevention checks. If the issue persists, please contact your payment provider.
Is It Safe To Shop On Your Website?
Yes. We use secure encryption technology and trusted payment gateways to protect your personal information and payment details.
Do You Offer Gift Cards?
Yes. Fansee Australia Gift Cards are available and make the perfect gift for birthdays, Christmas, housewarmings, weddings, and special occasions.
Can I Use Store Credit On Any Product?
Yes. Store credit can generally be used across eligible products available on our website.
Do Your Products Come With A Warranty?
Warranty coverage varies by product category. Please refer to the individual product page for specific warranty information.
Why Should I Choose Fansee Australia?
Fansee Australia specialises in curated home décor, wall art, kitchenware, dining collections, and lifestyle products designed to bring style, creativity, and inspiration into modern Australian homes.
